Thursday, 22 November 2012

The Venus Razor and the great aunt's soap

Oh why do I get sucked into the special offers in Tesco? This time it was razor blades - possibly the most ridiculously expensive item ever. Seriously, why do they cost so much? Even reduced in cost, the Venus Pro Skin razor was still about four quid, and only included 2 refill blades. Daylight robbery. And here's the thing - it was rubbish. So I sent them a little email. 

Hi there,

I bought a Venus Pro Skin razor in Tesco this week. What a let down. I'm 33 years old and have been shaving my legs for over 20 years now. In fact I'd say I'm a bit of a dab hand at it by now. The Pro Skin razor made me feel like I was a novice again. The 2 giant bits of soap that you've welded either side of the blades make the razor unwieldy and difficult to use. Like an idiot, I even attempted to have a bit of a bikini trim with it. Let's just say it was a disaster.

Then I come to the soap. You know it smells unpleasant right? The cheap and nasty soap is like something my great aunt has had lying in a bowl in her bathroom for the past 8 years. She won it in a raffle (because nobody else wanted it). For the fairly expensive cost of the razors, how about buying some better soap? Soap that doesn't leave your skin smelling like great aunt.

So anyway, I'm very disappointed with the Pro-Skin. What a waste of money. Think I will be going back to the faithful Bic.

Sally Smith

It wasn't too long before I had a reply from Venus - less than 2 hours in fact. 

Hi Sally and thanks for your email.

I was sorry to read that recently you had a problem with your purchase of Venus ProSkin razor blades.

I have passed your comments onto our Quality Assurance Team to make them aware of this.  We pride ourselves on the products we make and really appreciate your feedback.  This will be used to ensure we continue to make products which meet your expectations.  I am sorry that on this occasion this was not the case.

We would love you to continue using our Venus products and I would like to send you a complimentary coupon to use against your next purchase. You could try the blades without gel bars, as all Venus cartridges are compatible with all Venus handles. Please send me a note of your full name and postal address so that I can arrange this.

Thank you for taking the time to write.  If you need any more help, please email us or call on (UK) 0800 3580696, (ROI) 1800 947654. 


Consumer Relations

Ah well, looks like I'm going to give Venus another try. Still, she didn't say anything about the smell of the horrific soap. 

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